Customer Center Introduction

GRM believes it is not about the initial sale but the long term relationship that really matters.  It is for this reason we work to provide our customers tools that make working with GRM as easy as if we were right there in-house.  Between our University, Customer Handbook, eAccess tools and training, we are confident that you will find everything you need just a click away. If there is any thing else you think would be beneficial don’t hesitate to email us at info@grmims.com.

eAccess Login

eAccess Release notes Version 2.1.10

GRM Brochure Library
  GRM Corporate Brochure
  GRM Data Protection Brochure
  GRM eAccess Brochure
  GRM Certified Destruction

GRM Form Library
  GRM Authorized User Form
  GRM Fax Order Form
  GRM Container Transmittal Form
  GRM File Folder Transmittal Form
           

Customer Handbook

The GRM Customer Handbook was designed after interviewing many customers.  We asked if they had the ability to create their ideal handbook to best help them work with their information management provider what would that contain?  One such suggestion was a place to keep contracts, rate schedules and other pertinent information in one centralized tab.  It’s in there as well as much of the other feedback we received.  Here you have it, the GRM Customer Handbook.  Everything you need from Delivery information to a Glossary of Terms.  Feel free to download on line, keep in mind it is a large file, or request a CD from your local GRM Customer Service member.

Event Calendar

GRM attends many trade shows and provides informative webinars and seminars throughout the year.   We update our Event Calendar often so check back daily.

GRM University - Coming Soon

In order to increase your productivity and optimize efficiency, GRM provides web based training to our customers through GRM University.  Everything you need to learn how to use eAccess can be accessed by a number of users, from any computer, 24/7.  With proven state of the art instructional methodologies, we reduce the amount of time required to learn and significantly enhance skill development, in other words, you learn more in less time.  In addition users can go back to access the information as well as get answers to frequently asked questions without having to ask for help.  GRM has eliminated the need for to constantly train new staff.  With GRM University everything you need is available on-line in an interactive and user friendly format.  Another solution only available through GRM.